Job Openings

Computer Operator

Chakra Consulting, Inc., a woman-owned small business based out of Maryland is seeking for an experienced Computer Operator to join its growing team. The position will support Tripler Army Medical Center in Hawaii. All work will be accomplished at the Tripler Army Medical Center during normal duty hours.

The candidate will support the following tasks:
• Work under the guidance of senior personnel, including the Site Manager and Workflow Manager
• Resolves common computer operating problems
• Serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work
• Be responsible for equipment maintenance (i.e., load equipment with required items such as tapes, paper, etc.)
• Respond to end user and client inquiries
• Document work in current work ticketing systems, update status of open ticket
• Review error messages and make corrections during operation or refer problems
• Perform customer satisfaction follow-ups and inquiries
• Test new or modified programs and assist in modifying systems or programs
• Ensure end-user self-service tools remain up-to-date and current
• Ensure delivery of required statistics and report inputs to designated personnel
• Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job

Job Responsibilities:
• Efficiently work tickets via email and phone calls as well as provide on-site support as needed
• Basic printer/scanner setup
• Installing software and configuring hardware
• Track customer issues and resolutions
• Manage and update documentation

Personnel Requirements:
Required Knowledge and Skills:
• Ability to work in a fast-paced environment with a high call volume
• Knowledge of the Microsoft Office suite
• Strong knowledge operating instructions to determine equipment setup needed
• Ability to communicate technical information, both verbal and written, to a wide
range of end-users
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Must pass a background check

Education Requirements:
• Industry certification such as A+ or Network+ is required.